FAQs
What types of devices do you repair? – We repair a wide variety of devices, including mobile phones, laptops, tablets, and game consoles. Our technicians are trained to handle multiple brands and models.
How long does a typical device repair take? – Most repairs can be completed within 24 to 48 hours. For more complex issues, we will provide you with an estimated timeframe when you bring in your device.
Do you provide a warranty for your repair services? – Yes, we offer a limited warranty on all repairs. This warranty covers parts and labor and is valid for a specified duration. Please inquire for specific details based on the type of repair.
What should I do if my device won’t turn on? – If your device won’t turn on, first ensure that it is charged. If it still does not power up, bring it to us for diagnostics, and our technicians will help identify the issue.
What types of products do you sell? – We offer a wide range of products, including new and refurbished mobile phones, laptops, and various accessories tailored to different budgets and needs.
Do you offer financing options for purchasing devices? – Yes, we provide financing options for eligible customers. Please ask our sales team for details regarding payment plans and financing choices.
Can I return a product if I’m not satisfied? – Yes, we have a return policy in place. Products can be returned within a specified timeframe provided they are in their original condition and packaging. Please check our return policy for specifics.
Do you provide assistance in selecting the right device for my needs? – Absolutely! Our knowledgeable team is here to help you understand your options and find the perfect device to meet your requirements.
What types of accessories do you offer? – We offer a broad range of accessories, including screen protectors, cases, chargers, cables, and more to enhance the functionality and protection of your devices.
Are your accessories compatible with all brands of devices? – While we carry accessories for major brands like Apple and Samsung, compatibility varies among different accessories. Please ask our staff if you need guidance on specific products.
Can I purchase accessories online? – Yes, you can browse and purchase our accessories directly through our website or visit our store for in-person purchases.
Do you offer bulk discounts for accessories? – Yes, we can provide bulk discounts for business purchases or bulk orders. Please contact us for more information on pricing and availability.
What types of IT consultancy services do you provide? – Our IT consultancy services include strategic planning, kit builds, project deployment design, and expert advice on optimizing technology for businesses.
How do I know if my organization needs IT consultancy? – If you’re experiencing challenges with technology integration, project management, or need expert guidance on your IT strategy, our consultancy services can help streamline and enhance your operations.
Do you work with small businesses, large enterprises, or both? – We cater to both small businesses and large enterprises. Our team is equipped to tailor solutions based on the specific needs of each organization.
Can you assist with ongoing IT support once the consultancy is complete? – Yes, we can provide ongoing IT support through our managed IT services to ensure your technology operates smoothly after the consultancy phase.
Managed IT Services
What are managed IT services? – Managed IT services involve outsourcing your IT functions to our expert team. We handle everything from routine maintenance to troubleshooting and 24/7 support.
What benefits do managed IT services provide? – Managed IT services offer enhanced security, increased efficiency, access to expert knowledge, and the ability to focus on your core business instead of IT issues.
Is support available during weekends or holidays? – Yes, our managed IT services include 24/7 support for all clients, ensuring that you have access to assistance whenever you need it.
How can I get started with your managed IT services? – Getting started is easy! Simply contact us through our website or by phone, and our team will guide you through the onboarding process and assess your organization’s IT needs.