Privacy Policy

Last Updated: 10/02/2025

At FIXITONTHEGO LTD, we respect and protect your privacy. This Privacy Policy explains how we collect, use, share, and secure your information when you use our services or visit our website.

1. Who We Are

Our website address is: https://fixitonthego.uk. The company behind this website is FIXITONTHEGO LTD, located at 1 Ashley Road, Leeds, England, LS9 7AB. You can contact us at:

  • Email: fixitonthego26@gmail.com
  • Phone: 01138245044

2. What Personal Data We Collect and Why We Collect It

We may collect the following personal data from users and site visitors:

  • Contact Information: Your name, email address, phone number, and other contact details when you contact us or request our services.
  • Device Information: Details about the devices you send to us for repair, including model numbers, serial numbers, and any other relevant data.
  • Payment Information: Your payment method details, such as credit card numbers or bank account information (which we do not store).
  • Website Data: Data collected from your use of our website, including IP address, browser type, time zone, and any other data that helps us optimize your experience.

We collect this data to:

  • Provide our services, including repairs and maintenance.
  • Communicate with you regarding your inquiries, orders, and updates about our services.
  • Improve and optimize our website and services.
  • Comply with applicable laws and regulations.

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

4. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

5. Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

6. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email. We may also share your data with third-party service providers and extensions used on our site, such as:

  • Stripe: By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works and what you may want to include in your privacy policy.
  • Google for WooCommerce: By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.
  • LiteSpeed Cache: This site utilizes caching to facilitate faster response time and better user experience. Caching potentially stores a duplicate copy of every web page displayed on this site. All cache files are temporary and never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator but may easily be purged by the admin before their natural expiration if necessary. We may use QUIC.cloud services to process and cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.
  • WooCommerce Shipping & Tax: By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works and what you may want to include in your privacy policy.
  • Joinchat: Cookies can be used to control when the WhatsApp floating button chat window should be automatically displayed. These cookies (“joinchat_views,” “joinchat_hashes”) do not contain personal data, are of type HTML LocalStorage, and do not expire.

8. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

9. What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

10. Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service. Additionally, we may transfer your data outside the European Union to third-party service providers who process the data on our behalf. We ensure that these transfers comply with European data protection standards through agreements such as Privacy Shield, model clauses, or binding corporate rules.

11. How We Protect Your Data

We implement various security measures to protect your personal data, including:

  • Encryption: Secure encryption for data in transit.
  • Secure Storage: Personal data stored on secure servers.
  • Access Controls: Limiting access to authorized personnel only.

12. Data Breach Procedures

We have procedures in place to deal with data breaches, including internal reporting systems, contact mechanisms, and bug bounty programs.

13. Third-Party Data

If we receive data about users from third parties, including advertisers, this information is included in the relevant section of our privacy policy.

14. Automated Decision Making and Profiling

Our services do not include automated decision-making or profiling activities that significantly affect users.

15. Industry Regulatory Disclosure Requirements

If we are a member of a regulated industry or subject to additional privacy laws, we disclose that information here.

Contact Information

If you have any questions or concerns about this Privacy Policy or your rights regarding your personal data, please contact us:

  • Mail: FIXITONTHEGO LTD, 1 Ashley Road, Leeds, England, LS9 7AB
  • Email: fixitonthego26@gmail.com
  • Phone: 01138245044